Browsing Τμήμα Διοίκησης Επιχειρήσεων και Δημόσιας Διοίκησης / Department of Business and Public Administration by Subject "Mathematical optimization"

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    • Article  

      A Robust Optimization Approach for Improving Service Quality 

      Soteriou, Andreas C.; Chase, Richard B. (2000)
      Delivering high quality service during the service encounter is central to competitive advantage in service organizations. However, achieving such high quality while controlling for costs is a major challenge for service ...