Browsing by Author "Soteriou, Andreas C."
Now showing items 41-60 of 69
-
Conference Object
On the Impact of Quality on Performance: First Empirical Evidence from the Financial Industry
Soteriou, Andreas C.; Zenios, Stavros A. (2000)
-
Conference Object
On the Impact of Quality on Performance: First Empirical Evidence from the Financial Industry
Soteriou, Andreas C.; Zenios, Stavros A. (2000)
-
Conference Object
On the Improvement of Operations, Quality and Profitability of Banking Institutions
Soteriou, Andreas C.; Zenios, Stavros A. (1988)
-
Conference Object
On the Improvement of Operations, Quality and Profitability of Banking Institutions
Soteriou, Andreas C.; Zenios, Stavros A. (1988)
-
Conference Object
On the Improvement of Service Performance: An Integrative Framework
Soteriou, Andreas C.; Kassinis, George I. (2000)
-
Conference Object
On the Improvement of Service Quality in Multistage Service Systems
Soteriou, Andreas C.; Hadjinicola, George C. (1998)
-
Conference Object
On the Improvement of Willingness to Co-Create in Multistage Service Systems
Soteriou, Andreas C.; Hadjinicola, George C. (2018)
-
Article
One-sided elasticities and technical efficiency in multi-output production: A theoretical framework
Hadjicostas, Petros; Soteriou, Andreas C. (2006)
-
Article
Operations, quality, and profitability in the provision of banking services
Soteriou, Andreas C.; Zenios, Stavros A. (1999)
-
Article
Operations, quality, and profitability in the provision of banking services
Soteriou, Andreas C.; Zenios, Stavros A. (1999)
-
Conference Object
Optimizing the Performance of Production Systems
Hadjinicola, George C.; Soteriou, Andreas C. (2012)
-
Conference Object
Proceedings of the Manufacturing and Service Operations Management Conference
Hadjinicola, George C.; Soteriou, Andreas C.
-
Conference Object
Providing service quality bank branch benchmarks: A DEA approach based on internal customer perceptions
Soteriou, Andreas C.; Stavrinides, Yiannos (1996)
-
Conference Object
Quality and Environmental Practices in Service Settings: (Dis)entangling the Relationship with Customer Satisfaction
Kassinis, George I.; Soteriou, Andreas C. (2006)
-
Book Chapter
Quality, environmental practices and customer satisfaction in services
Kassinis, George I.; Soteriou, Andreas C. (2008)
-
Article
Reducing the cost of defects in multistage production systems: A budget allocation perspective
Hadjinicola, George C.; Soteriou, Andreas C. (2003)
-
Conference Object
Resource Allocation to Improve Customer Satisfaction in a Multistage Service Delivery System: An Application in a Hotel
Soteriou, Andreas C.; Hadjinicola, George C. (2011)
-
Article
Resource allocation to improve service quality perceptions in multistage service systems
Soteriou, Andreas C.; Hadjinicola, George C. (1999)
-
Conference Object
Resource Allocation: A Customer Satisfaction Approach in a Hotel Setting
Soteriou, Andreas C.; Mattson, J. (1999)
-
Article
A Robust Optimization Approach for Improving Service Quality
Soteriou, Andreas C.; Chase, Richard B. (2000)Delivering high quality service during the service encounter is central to competitive advantage in service organizations. However, achieving such high quality while controlling for costs is a major challenge for service ...