Browsing by Author "Chase, Richard B."
Now showing items 1-3 of 3
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Conference Object
Customer Contact and Service Quality
Soteriou, Andreas C.; Chase, Richard B. (1995)
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Article
Linking the customer contact model to service quality
Soteriou, Andreas C.; Chase, Richard B. (1998)
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Article
A Robust Optimization Approach for Improving Service Quality
Soteriou, Andreas C.; Chase, Richard B. (2000)Delivering high quality service during the service encounter is central to competitive advantage in service organizations. However, achieving such high quality while controlling for costs is a major challenge for service ...