Browsing by Author "Papagiannakis, Giorgos"
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Conference Object
All Are Not Saints, Who Go to Church: Corporate Social Responsibility, Perceived Corporate Hypocrisy and the Impact on Customer Satisfaction
Ioannou, Ioannis; Kassinis, George I.; Papagiannakis, Giorgos (Social Science Research Network, 2018)We adopt a customer point of view and investigate the impact of perceived corporate hypocrisy on customer satisfaction in the context of corporate social responsibility (CSR). We argue that when customers perceive discrepancies ...
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Article
Corporate Social Hypocrisy and Firm Sales
Kassinis, Georgios I.; Kay, Adam Austen; Papagiannakis, Giorgos; Vlachos, Pavlos (2019)A particularly insidious form of deception occurs when organizations claim to engage in socially and environmentally responsible business practices, when in truth they do not. The present paper terms this phenomenon ...
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Article
Environmental management systems and environmental product innovation: The role of stakeholder engagement
Papagiannakis, Giorgos; Voudouris, Irini; Lioukas, Spyros; Kassinis, George (2019)Environmental product innovation (EPI) is an imperative for contemporary business as it enhances firm competitiveness and provides significant societal benefits. Arguments that the use of environmental management systems—such ...