Browsing by Author "Stavrinides, Yiannos"
Now showing items 1-4 of 4
-
Article
An internal customer service quality data envelopment analysis model for bank branches
Soteriou, Andreas C.; Stavrinides, Yiannos (1997)
-
Article
An internal customer service quality data envelopment analysis model for bank branches
Soteriou, Andreas C.; Stavrinides, Yiannos (2000)
-
Conference Object
Providing service quality bank branch benchmarks: A DEA approach based on internal customer perceptions
Soteriou, Andreas C.; Stavrinides, Yiannos (1996)
-
Conference Object
Using DEA to Assess Bank Branch Internal Customer Service Quality
Soteriou, Andreas C.; Stavrinides, Yiannos (1996)