Browsing by Subject "Customer satisfaction"
Now showing items 1-3 of 3
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Article
Capturing essential intrinsic user behaviour values for the design of comprehensive web-based personalized environments
(2008)Advances in Web-based oriented technologies and services are taking place with a considerable speed around the world. As communications and IT usage become an integral part of many people's lives and the available products ...
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Article
Quality control for structural credit risk models
(2008)Over the last four decades, a large number of structural models have been developed to estimate and price credit risk. The focus of the paper is on a neglected issue pertaining to fundamental shifts in the structural ...
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Article
The role of foreign customer influences in building relationships with US exporting SMEs
(2003)Despite the growing importance of relationship management in both academic and practitioner circles, little attention has been focused on the dynamics of international business relationships. This article examines the ...