ICT as a tool to design quality management systems in education

Abstract

Information and communication technologies bring and will bring new dimensions into education. Learning document processing and learning management are the main areas of the implementation of information and communication technologies in to education today. One of the very important development areas at the present and in the future are in the development and implementation of systems for the quality management of education. Here are many activities connected with formal specification of the quality of education. ISO 8402 specifies quality as “the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs”. Quality management system design requires to determinate procedures and responsibilities for the realisation of processes. Process performance measurement and management are therefore essential for achieving and maintaining the required quality. Some education institutions do not put their attention on such areas of quality management enough. Present situation can be changed by information technology support by designing and building up the processes for quality management system. University of Zilina creates such system and this contribution will discus about it.