Diversity and inclusion: the case of Swissport Cyprus

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Date
2022-12Author
Efstratiou, AngelaPublisher
Πανεπιστήμιο Κύπρου, Σχολή Οικονομικών Επιστημών και Διοίκησης / University of Cyprus, Faculty of Economics and ManagementPlace of publication
CyprusGoogle Scholar check
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The current study attempts to quantify and identify the elements that affect employees’
sense of inclusion, particularly at Swissport Cyprus, a company that provides ground handling
services. Research’s primary objectives are to identify the factors that influence employees' sense
of inclusion in the workplace, to assess employees' current sense of inclusion and to determine the
extent to which sense of inclusion is influenced by demographic data and diversity climate. The
features that were taken into account to measure Swissport Cyprus employees’ sense of inclusion
were: Age, gender, sexual orientation, hierarchy level of position, disability diagnosis, religious
beliefs, and perception of diversity climate.
A survey questionnaire was distributed, and data were collected from 80 Swissport Cyprus
employees. Descriptive and inferential statistics were used to analyze the data. The main findings
of this study revealed that an individual's sense of inclusion in Swissport Cyprus is influenced by
their perception of diversity climate and one’s level of hierarchical position. As a consequence,
age, gender, sexual orientation, disability diagnosis, and religious beliefs have no impact on the
workforce's sense of inclusion at Swissport Cyprus. The findings were discussed in relation to the
implications and study’s limitations.
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