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dc.contributor.authorKassinis, George I.en
dc.contributor.authorSoteriou, Andreas C.en
dc.creatorKassinis, George I.en
dc.creatorSoteriou, Andreas C.en
dc.date.accessioned2019-04-22T05:52:50Z
dc.date.available2019-04-22T05:52:50Z
dc.date.issued2012
dc.identifier.isbn978-981-4354-82-0
dc.identifier.isbn981-4354-81-3
dc.identifier.isbn978-981-4354-81-3
dc.identifier.urihttp://gnosis.library.ucy.ac.cy/handle/7/46203
dc.description.abstractThis chapter discusses the challenges and opportunities surrounding environmental operations in the context of services, the challenge of integrating environmental and quality practices, and how their successful integration can provide customers with legitimate signals regarding a service firm’s environmental efforts. We further discuss the relationship among environmental practices, customer satisfaction, and loyalty within the context of an environmental Service Profit Chain framework, and conclude with broad directions for future research in this area. © 2012 by World Scientific Publishing Co. Pte. Ltd. All rights reserved.en
dc.language.isoengen
dc.publisherWorld Scientific Publishing Co.en
dc.titleEnvironmental service operations: Challenges and opportunitiesen
dc.typeinfo:eu-repo/semantics/bookChapter
dc.description.startingpage747
dc.description.endingpage763
dc.author.facultyΣχολή Οικονομικών Επιστημών και Διοίκησης / Faculty of Economics and Management
dc.author.departmentΤμήμα Διοίκησης Επιχειρήσεων και Δημόσιας Διοίκησης / Department of Business and Public Administration
dc.type.uhtypeBook Chapteren
dc.contributor.orcidKassinis, George I. [0000-0003-0743-2837]
dc.contributor.orcidSoteriou, Andreas C. [0000-0001-8527-3742]
dc.gnosis.orcid0000-0003-0743-2837
dc.gnosis.orcid0000-0001-8527-3742


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