Towards the definition of an e-government benchmarking status methodology

Abstract

The main concern of a city that wants to adapt e-Government systems promoting online processes, services and participation is to identify its IT legacy systems and technological infrastructure and to analyze and identify potential gaps and opportunities in its infrastructure and IT systems that would enable it to provide better e-Government services, like more local democracy and enhanced local decision - and policy-making. This paper proposes a Benchmarking Status Methodology with primary goal to support a city to gain an integrated insight of its technological situation by identifying and reviewing the status of its IT systems and infrastructure capabilities and constraints. It will then be in a position to distinguish necessary developments and enhancements to be adapted bringing the city technologically at the desired position providing apt e-Government services.