dc.contributor.author | Germanakos, Panagiotis | en |
dc.contributor.author | Samaras, George S. | en |
dc.contributor.author | Christodoulou, Eleni | en |
dc.creator | Germanakos, Panagiotis | en |
dc.creator | Samaras, George S. | en |
dc.creator | Christodoulou, Eleni | en |
dc.date.accessioned | 2019-11-13T10:40:15Z | |
dc.date.available | 2019-11-13T10:40:15Z | |
dc.date.issued | 2007 | |
dc.identifier.isbn | 978-1-59140-884-0 | |
dc.identifier.uri | http://gnosis.library.ucy.ac.cy/handle/7/54027 | |
dc.description.abstract | During the last decade, users have become accustomed to new means of service delivery in the private sector. Nowadays, users expect the same level of variety from the public sector: they want their interactions to be convenient, and they prefer to be online rather than in-line. New developments in ICT along with the growth of mobile communication allow the involved sectors to meet these challenges by reengineering their front-end and back-end office. They have developed new ways of interaction through a variety of channels allowing users to consume their services anytime, anywhere, and anyhow, restructure services that accommodate their users' needs, and re-organize processes within and between separate administrative bodies. This chapter will examine the interaction requirements regarding a friendlier and more effective multi-channel services environment, the mobility challenges, and their apt implementation in the governmental sector placing emphasis on the technological constraints of an m-government open interoperable multi-service delivery infrastructure and the impact of its single-point of access functionality across the borders of the new digitally integrated Pan-European reality. © 2007, Idea Group Inc. | en |
dc.publisher | IGI Global | en |
dc.source | Mobile Government: An Emerging Direction in e-Government | en |
dc.source.uri | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84901540253&doi=10.4018%2f978-1-59140-884-0.ch015&partnerID=40&md5=e72f25d4ea2988afad49ec9f4c00736b | |
dc.title | Multi-channel delivery of e-services in the light of m-government challenge | en |
dc.type | info:eu-repo/semantics/bookChapter | |
dc.description.startingpage | 292 | |
dc.description.endingpage | 317 | |
dc.author.faculty | 002 Σχολή Θετικών και Εφαρμοσμένων Επιστημών / Faculty of Pure and Applied Sciences | |
dc.author.department | Τμήμα Πληροφορικής / Department of Computer Science | |
dc.type.uhtype | Book Chapter | en |
dc.description.notes | <p>Cited By :1</p> | en |