Τμήμα Διοίκησης Επιχειρήσεων και Δημόσιας Διοίκησης / Department of Business and Public Administration: Recent submissions
Now showing items 241-260 of 598
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Co-production and Service Design
(2012)
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Article
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On the Impact of Quality on Performance: First Empirical Evidence from the Financial Industry
(2000)
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Using a Modeling Framework to Make Resource Allocation Decisions to Improve Customer Satisfaction
(2003)
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Book Chapter
Searching for the value of quality in financial services
(Philadelphia, Pa.], 2000)
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Customer Contact and Service Quality
(1995)
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A Robust Optimization Approach for Improving Service Quality
(2000)Delivering high quality service during the service encounter is central to competitive advantage in service organizations. However, achieving such high quality while controlling for costs is a major challenge for service ...
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