Search
Now showing items 1-10 of 31
All Are Not Saints, Who Go to Church: Corporate Social Responsibility, Perceived Corporate Hypocrisy and the Impact on Customer Satisfaction
(Social Science Research Network, 2018)
We adopt a customer point of view and investigate the impact of perceived corporate hypocrisy on customer satisfaction in the context of corporate social responsibility (CSR). We argue that when customers perceive discrepancies ...
Exploring the impact of environmental management in services
(Vicenza, EUROMA, 2003)