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All Are Not Saints, Who Go to Church: Corporate Social Responsibility, Perceived Corporate Hypocrisy and the Impact on Customer Satisfaction
(Social Science Research Network, 2018)
We adopt a customer point of view and investigate the impact of perceived corporate hypocrisy on customer satisfaction in the context of corporate social responsibility (CSR). We argue that when customers perceive discrepancies ...
How do infomediaries affect firms' information strategies, and how do they impact buyer and social welfare?
(Affiliation: Business and Public Administration, University of Cyprus, P.O. Box 20537, Nicosia, CY-1678, CyprusAffiliation: Carey Business School, Johns Hopkins University, 100 International Drive, Baltimore, MD 21202, United StatesAffiliation: Computer and Information Science, University of Pennsylvania, 504 Levine, 200 S. 33rd St, Philadelphia, PA 19104-6309, United StatesCorrespondence Address: Business and Public Administration, University of Cyprus, P.O. Box 20537, Nicosia, CY-1678, Cyprus, 2013)
Product information websites have become ubiquitous. This article explores their impact on firm profitability, consumer surplus, and social welfare. Using an analytical model, we show that firms take advantage of such ...