Diversity and inclusion: the case of Swissport Cyprus

Abstract

The current study attempts to quantify and identify the elements that affect employees’ sense of inclusion, particularly at Swissport Cyprus, a company that provides ground handling services. Research’s primary objectives are to identify the factors that influence employees' sense of inclusion in the workplace, to assess employees' current sense of inclusion and to determine the extent to which sense of inclusion is influenced by demographic data and diversity climate. The features that were taken into account to measure Swissport Cyprus employees’ sense of inclusion were: Age, gender, sexual orientation, hierarchy level of position, disability diagnosis, religious beliefs, and perception of diversity climate. A survey questionnaire was distributed, and data were collected from 80 Swissport Cyprus employees. Descriptive and inferential statistics were used to analyze the data. The main findings of this study revealed that an individual's sense of inclusion in Swissport Cyprus is influenced by their perception of diversity climate and one’s level of hierarchical position. As a consequence, age, gender, sexual orientation, disability diagnosis, and religious beliefs have no impact on the workforce's sense of inclusion at Swissport Cyprus. The findings were discussed in relation to the implications and study’s limitations.