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Developments in export marketing
(Emerald Group Publishing, 2004)
Guest editorial: Export marketing: Developments and a research agenda
(2004)
Export marketing research over the last four decades has covered a number of theoretical and practical issues such as standardisation and customisation, export development processes, barriers to exporting, export performance, ...
Why people quit: Explaining employee turnover intentions among export sales managers
(2015)
Predictably, sales organizations invest substantial financial and human resources in developing effective salesforces and yet salespeople are among the highest 'risk group' in terms of staff turnover. For export sales ...
A Proposed Conceptualization of Electronic Service Quality as a Higher-Order Formative-Indicator Construct
(Springer, 2015)
The conceptualization and measurement of service quality delivery through electronic channels has attracted significant research attention in recent years. Electronic commerce in general and online retailing in particular ...